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Technical Support Engineer

19th, April, 2024 | Member News | 0 Comments

Job Description

Gray Quarter is growing quickly and looking for talented and self-motivated individuals with a strong drive for customer satisfaction and eye for detail to help us succeed in delivering successful solutions in the Government space.  In this exciting role you will be working directly with multiple City, County, and State Governments as well as Gray Quarter staff while supporting our software platform and assisting our customers with their Accela Civic Platform implementation.


  • Responsible for providing web and phone-based support to Managed Services customers. 
  • Managing support tickets, communicating updates, tracking and resolving defects. 
  • Documenting release notes and communicating release timeframes to customers. 
  • Monitoring Gray Quarter applications and troubleshooting response times. 
  • Build a positive customer experience, working closely with Engineering. 
  • Stay up to date with industry trends and monitor Gray Quarter products for known exploitable software. 
  • Work with Engineering group to develop and release patches for products and/or customer configuration. 
  • Other duties as required. 


  • Customer focused, strongly developed analytical, problem-solving and troubleshooting skills. 
  • Ability to use technical knowledge to recommend appropriate solutions. 
  • 1+ years of implementing or supporting customizable off the shelf products (Experience with the Accela Civic Platform desirable) 
  • Strong written and verbal communication, strong presentation experience 
  • Proficient in Microsoft Office applications (MS Teams, Excel, Word, Outlook and PowerPoint) 
  • Experience with Zendesk, JIRA, Git, and JavaScript  
  • Experience developing applications in Visual Studio using C#, and ASP .NET desirable. 
  • Bachelor’s degree in information technology or related field 
  • US Citizen


  • Home Based – Remote 
  • Monday – Friday, 7am – 4pm Pacific 


  • Medical, Dental, and Vision 
  • Long-Term Disability Insurance 
  • Life Insurance
  • Vacation, Personal, and Sick-Time 
  • 401K Plan  


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