Managed Services

CONTACT US TODAY FOR AN ONLINE DEMONSTRATION OF OUR OFFERINGS.

REQUEST A QUOTE

Managed Services

With Gray Quarter Managed Services, your agency will benefit from a consultative long-term relationship that enables steady-state platform maturity while fostering technology roadmap innovation.

FEATURES AND BENEFITS

ONGOING RELATIONSHIP

With Gray Quarter Managed Services, your agency will have an ongoing relationship with our dedicated team. We are an extension of your team and can help your team scale its support model for both back office and public users.

GOVERNANCE MEETING

Dedicated monthly governance meetings to review ticket progression, health of the system, performance against SLAs, and knowledge transfer.

ENHANCEMENTS

Our team will assist the agency in developing a comprehensive list of desired enhancements, exploring items that are often pushed or delayed. The Managed Services team will obtain approval by Client assigned points of contact to ensure that all requests are approved through proper sources.

Support

Your team will have ongoing access to Gray Quarter’s help portal to track your tasks. Your team and leadership will have transparency of tickets.

SCRIPT REGRESSION TESTING

Included in your Managed Services agreement is Gray Quarter Script Regression testing twice a year. This comprehensive report conveys which scripts are tested, expected results, errors, and recommended action items. This feature allows for the confidence of complex scripting accuracy.

GET ON BOARD